Terms and Conditions

This website (Site) is operated by Wagging Dog Treats  (we, our or us).  It is available at: www.waggingdogtreats.com and may be available through other addresses or channels.

FEEDING TREATS / RISKS

While incidents with our pet treats are extremely rare, we do not claim our treats are without risk. Our bone or natural products have been dried and never cooked, however just like a raw bone they may still present a small potential choking hazard just like food can to humans. Always supervise your pets when feeding them treats and order products you are confident your pet can eat safely.

You agree when purchasing our treats that you do so understanding this minimal risk of feeding them to your dog us responsible or accountable for your decision to feed your pet these treats.

Main things to consider:

Bone: Our bone products are air dried and not cooked which means they have not calcified like a cooked bone. The calcification makes the bone very hard and brittle which can break into nuggets which can cause blockages. Air Dried bones tend to crunch up into pieces which might be sharp but in the vast majority the dogs deal this this just fine and its what makes them a great dental aid. Very rarely a bone might be consumed to large and be a choking hazard or cause digestive issues.

Digestion: Some dogs may struggle to digest certain treats or be slower to digest treats that others. If a dog is struggling to digest a treat, it might bring it back up. Often they will then eat it again! Sometimes it might continue though the digestive tract not fully digested causing blockages and issues going to the toilet. Most often this passes. In these cases we recommend reducing the size of the portions given to your dog so they have less to digest at one time and maybe introduce more meat based proteins to their diet.

Not all treats will agree with a pets stomach, much the same as humans can get an upset stomach after eating certain foods.

BUGS

Ants love our natural products and while we guarantee they are shipped ant-free, ants can get in when left on a doorstep or at your home. We do not accept returns and refunds due to ants unless it 100% happened in transit. This will require it to be reported immediately after receiving and it was signed for. We cannot support refunds for ants when the package was left at your premises which is when ants generally get in and is beyond our control. Ants are not poisonous and generally they run off once disturbed. You can also snap freeze the bag and then shake them to the bottom and remove. We recommend using an ant spray where you keep your dog treats and also where the postman might leave the treats such as your front door step.

Other bugs such as the flying Hide Beetle love our natural products. They have a great sense of smell and can fly into your home and even given time eat through thin plastic or get through perforations in the bags made by pointed treats. They lay eggs which hatch in a few days and pupae grow and shed skins before completing the cycle to a beetle in as little as 35 days. Its important to always keep your product sealed and ideally not in an open location. Check your products often. Deep freezing product for 48hrs will kill off these beetle and any eggs. We are unable to support hide beetle issues after 30 days from dispatch as if it happened before shipment it would be very noticeable by this time.

GENERAL T&C’s

Consent: By accessing and/or using our Site, you agree to these terms of use and our privacy policy (available on our site ) (Terms). Please read these Terms carefully and immediately cease using our Site if you do not agree to them.

Variations: We may, at any time and at our discretion, vary these Terms by publishing the varied terms on our Site. We recommend you check our Site regularly to ensure you are aware of our current terms. Materials and information on this Site (Content) are subject to change without notice. We do not undertake to keep our Site up-to-date and we are not liable if any Content is inaccurate or out-of-date.

Licence to use our Site: We grant you a non-exclusive, royalty-free, revocable, worldwide, non-transferable licence to use our Site in accordance with these Terms.  All other uses are prohibited without our prior written consent.

Prohibited conduct: You must not do or attempt to do anything: that is unlawful; prohibited by any laws applicable to our Site; which we would consider inappropriate; or which might bring us or our Site into disrepute, including (without limitation):

• anything that would constitute a breach of an individual’s privacy (including uploading private or personal information without an individual’s consent) or any other legal rights;
• using our Site to defame, harass, threaten, menace or offend any person;
• interfering with any user using our Site;
• tampering with or modifying our Site, knowingly transmitting viruses or other disabling features, or damaging or interfering with our Site, including (without limitation) using trojan horses, viruses or piracy or programming routines that may damage or interfere with our Site;
• using our Site to send unsolicited email messages; or
• facilitating or assisting a third party to do any of the above acts.

Electronic Communications: When you use our Site, or send e-mails, text messages, and other communications from your desktop or mobile device to us, you are communicating with us electronically. You consent to receive communications from us electronically, such as e-mails, texts, mobile push notices, or notices and messages on this Site, and you can retain copies of these communications for your records. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

Order Acceptance: The receipt of an order number or an email order confirmation does not constitute the acceptance of an order or a confirmation of an offer to sell. Wagging Dog Treats reserves the right, without prior notification, to limit the order quantity on any item and/or to refuse service to any customer. Verification of information may be required prior to the acceptance of an order. Prices and availability of products on the Site are subject to change without notice. Errors will be corrected when discovered and Wagging Dog treats reserves the right to revoke any stated offer and to correct any error, inaccuracy, or omission (including after an order has been submitted). Certain orders constitute improper use of the Site. Wagging Dog Treats reserves the right, at its sole discretion, to refuse or cancel any order for any reason. Your account may also be restricted or terminated for any reason, at Wagging Dog Treats sole discretion.

Coupons and Discount Codes: Wagging Dog Treats may issue coupons or discount codes from time to time for use on the Website (Discount Codes). Discount Codes:

• Cannot be applied to previously placed orders;
• Cannot be used in conjunction with other offers, unless otherwise specified on the Discount Code;
• Are not transferrable (unless otherwise specified on the Discount Code) or redeemable for cash or credit; and
• Must be entered prior to completing your order.

You acknowledge and agree that Wagging Dog Treats reserves the right to:

• Modify the terms of, cancel or restrict the use of Discount Codes at any time for whatever reason;
• Exclude certain Products from Discount Codes.

Shipping: All orders shipped will be allocated with an Authority to leave status, which entitles the delivery company to leave your order without obtaining a signature. All customers will be asked to confirm acceptance of these terms, prior to finalising their order at the checkout stage.

All items purchased from Wagging Dog Treats are made pursuant to a shipment contract. We will try to ensure that all products/orders are delivered in a timely manner, however it is possible that shipping and other factors outside of our control may result in delays. Wagging Dog Treats does not accept any liability for loss or damage suffered by anyone as a result of any such delays and shall not be liable for any inaccuracy of information provided in relation to the date and time of delivery. We reserve the right to refuse shipment to remote or rural locations where Australia Post cannot deliver..

Exclusion of competitors: You are prohibited from using our Site, including the Content, in any way that competes with our business.

No commercial use: Our Site is for your personal, non-commercial use only. You must not use our Site, or any of the Content, for commercial purposes, including any advertising or advertising revenue generation activity on your own website or any other platform, without obtaining a licence to do so from us.

Information: The Content is not comprehensive and is for general information purposes only.  It does not take into account your specific needs, objectives or circumstances, and it is not advice.  While we use reasonable attempts to ensure the accuracy and completeness of the Content, we make no representation or warranty in relation to it, to the maximum extent permitted by law.

Intellectual Property rights: Unless otherwise indicated, we own or licence all rights, title and interest (including intellectual property rights) in our Site and all of the Content. Your use of our Site and your use of and access to any Content does not grant or transfer to you any rights, title or interest in relation to our Site or the Content. You must not:

• copy or use, in whole or in part, any Content;
• reproduce, retransmit, distribute, disseminate, sell, publish, broadcast or circulate any Content to any third party; or
• breach any intellectual property rights connected with our Site or the Content, including (without limitation) altering or modifying any of the Content, causing any of the Content to be framed or embedded in another website or platform, or creating derivative works from the Content.

User Content: You may be permitted to post, upload, publish, submit or transmit relevant information and content (User Content) on our Site.  By making available any User Content on or through our Site, you grant to us a worldwide, irrevocable, perpetual, non-exclusive, transferable, royalty-free licence to use the User Content, with the right to use, view, copy, adapt, modify, distribute, license, sell, transfer, communicate, publicly display, publicly perform, transmit, stream, broadcast, access, or otherwise exploit such User Content on, through or by means of our Site.

You agree that you are solely responsible for all User Content that you make available on or through our Site.  You represent and warrant that:

• you are either the sole and exclusive owner of all User Content or you have all rights, licences, consents and releases that are necessary to grant to us the rights in such User Content (as contemplated by these Terms); and
• neither the User Content nor the posting, uploading, publication, submission or transmission of the User Content or our use of the User Content on, through or by means of our Site will infringe, misappropriate or violate a third party’s intellectual property rights, or rights of publicity or privacy, or result in the violation of any applicable law or regulation.

We do not endorse or approve, and are not responsible for, any User Content. We may, at any time (at our sole discretion), remove any User Content.

Third party sites: Our Site may contain links to websites operated by third parties.  Unless expressly stated otherwise, we do not control, endorse or approve, and are not responsible for, the content on those websites.  You should make your own investigations with respect to the suitability of those websites.

Discontinuance: We may, at any time and without notice to you, discontinue our Site, in whole or in part.  We may also exclude any person from using our Site, at any time and at our sole discretion. We are not responsible for any Liability you may suffer arising from or in connection with any such discontinuance or exclusion.

Warranties and disclaimers: To the maximum extent permitted by law, we make no representations or warranties about our Site or the Content, including (without limitation) that:

• they are complete, accurate, reliable, up-to-date and suitable for any particular purpose;

access will be uninterrupted, error-free or free from viruses; or

• our Site will be secure.
• You read, use and act on our Site and the Content at your own risk.

Limitation of liability: To the maximum extent permitted by law, Wagging Dog Treats are not responsible for any loss, damage or expense, howsoever arising, whether direct or indirect and/or whether present, unascertained, future or contingent (Liability) suffered by you or any third party, arising from or in connection with your use of our Site and/or the Content and/or any inaccessibility of, interruption to or outage of our Site and/or any loss or corruption of data and/or the fact that the Content is incorrect, incomplete or out-of-date.

Indemnity: To the maximum extent permitted by law, you must indemnify Wagging Dog Treats, and hold us harmless, against any Liability suffered or incurred by us arising from or in connection with your use of our Site or any breach of these Terms or any applicable laws by you. This indemnity is a continuing obligation, independent from the other obligations under these Terms, and continues after these Terms end.  It is not necessary for us to suffer or incur any Liability before enforcing a right of indemnity under these Terms.

Termination: These Terms are effective until terminated by Wagging Dog Treats, which we may do at any time and without notice to you.  In the event of termination, all restrictions imposed on you by these Terms and limitations of liability set out in these Terms will survive.

Disputes: In the event of any dispute arising from, or in connection with, these Terms (Dispute), the party claiming there is a Dispute must give written notice to the other party setting out the details of the Dispute and proposing a resolution. Within 7 days after receiving the notice, the parties must, by their senior executives or senior managers (who have the authority to reach a resolution on behalf of the party), meet at least once to attempt to resolve the Dispute or agree on the method of resolving the Dispute by other means, in good faith.  All aspects of every such conference, except the fact of the occurrence of the conference, will be privileged. If the parties do not resolve the Dispute, or (if the Dispute is not resolved) agree on an alternate method to resolve the Dispute, within 21 days after receipt of the notice, the Dispute may be referred by either party (by notice in writing to the other party) to litigation.

Severance: If a provision of these Terms is held to be void, invalid, illegal or unenforceable, that provision must be read down as narrowly as necessary to allow it to be valid or enforceable. If it is not possible to read down a provision (in whole or in part), that provision (or that part of that provision) is severed from these Terms without affecting the validity or enforceability of the remainder of that provision or the other provisions in these Terms.

Jurisdiction: Your use of our Site and these Terms are governed by the laws of Victoria. You irrevocably and unconditionally submit to the exclusive jurisdiction of the courts operating in Victoria and any courts entitled to hear appeals from those courts and waive any right to object to proceedings being brought in those courts.

Our Site may be accessed throughout Australia and overseas.  We make no representation that our Site complies with the laws (including intellectual property laws) of any country outside Australia.  If you access our Site from outside Australia, you do so at your own risk and are responsible for complying with the laws of the jurisdiction where you access our Site.

For any questions and notices, please contact us at:

Wagging Dog Treats

Email: info@waggingdogtreats.com

Last update: 31/12/2024